Sales & Support Lead

🗓️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours

📍 Location: Remote/Online

💷 Salary Range: Attractive Top of Market Salary (paid in GBP/USD)

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

The client is a purpose-led business in the wellness and travel industry, operating remotely across Europe. They are renowned for delivering transformative fitness and adventure retreats that help guests feel healthier, more connected, and more alive. This role presents a unique opportunity to contribute to key growth and customer engagement initiatives at the heart of the business. As a pivotal member of our client's team, you will help deepen lead relationships and increase retreat bookings, directly supporting the company's mission to make burnout a thing of the past.

Role Description

We're looking for an IG Sales & DM Support Lead to join our client's team. If you're a friendly and proactive communicator who wants to contribute to the world of wellness and travel, while gaining experience from a company in an exciting growth phase across Europe, this could be the opportunity you've been looking for. You'll play a crucial role in converting warm leads into bookings through engaging conversations, driving our mission to bring more people into a healthier, more energised lifestyle. This position offers significant opportunities for personal and professional growth within a supportive and flexible remote work environment.

Key Responsibilities

1. Lead Engagement and Qualification – Initiate warm, personalised conversations with leads across Instagram, WhatsApp, and email, using scripts and thoughtful questions to assess their fit and direct them toward relevant retreats.
2. Booking Encouragement – Guide qualified leads toward booking a discovery call or retreat directly by sharing the correct links and necessary information.
3. Lead Follow-up – Ensure timely and strategic follow-ups with warm leads, re-engaging those who haven’t yet booked and directing them to alternative options or the mailing list.
4. CRM and Tracker Maintenance – Accurately update lead tracking sheets with conversation details, interest levels, and next steps to support visibility across the team.
5. Tone and Brand Alignment – Communicate in the brand’s voice with warmth, clarity, and non-pushy professionalism, adapting templates to reflect our values.

Minimum Qualifications

1. Experience Level – Minimum 6 years of relevant experience in customer communication, appointment setting, or online lead nurturing roles.
2. Direct Messaging Experience – Proven experience in DM setting or appointment setting within a service-based or retreat-style business environment.
3. Communication Skills – Strong written communication abilities in English, with a confident, friendly tone and aptitude for relationship-building through chat.
4. Organisation and Responsiveness – Highly organised with the ability to manage follow-ups, track activity meticulously, and respond promptly throughout the day.
5. Industry Familiarity – Interest in and understanding of wellness retreats, with a willingness to learn the specifics of the client’s offerings and value proposition.
6. Self-Directed and Collaborative – Comfortable working independently while remaining open to feedback and collaboration, especially in a remote setting.

Company Benefits

1. Top-of-the-market pay.
2. Remote working.
3. Potential for flexible hours.
4. Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.
5. Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look forward to reviewing your application.