CRM Specialist

Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours

Location: Remote/Online

Salary Range: Attractive Top of Market Salary (paid in GBP/USD)

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

The client is a fast-growing leader in Sales & Marketing Operations, supporting businesses across sectors like SaaS, e-commerce, media, and professional services. They are renowned for building scalable, data-driven CRM systems that deliver real business impact without unnecessary complexity or over-engineering. This role presents a unique opportunity to contribute to high-impact client projects and develop solutions that are transforming how modern companies manage growth. As a pivotal member of our client’s team, you’ll help drive CRM excellence, supporting sales and marketing teams through strategic system builds and automation.

Role Description

We're looking for a CRM Strategist to join our client's team. If you're a systems-oriented and client-facing professional who wants to contribute to the world of CRM and Marketing Automation, while working with a diverse portfolio of fast-moving businesses, this could be the opportunity you've been looking for. You'll play a crucial role in designing and executing CRM solutions across platforms like HubSpot, Pipedrive, and Salesforce, driving automation, insights, and performance. This position offers significant opportunities for personal and professional growth within a collaborative and entrepreneurial environment.

Key Responsibilities

• CRM Buildouts & Optimisation – Lead CRM implementations and improvements across platforms such as HubSpot, including pipeline structuring, lifecycle stage mapping, property management, and workflow automation.
• Campaign Operations – Manage and execute inbound and outbound marketing operations inside the CRM, including email automation, list segmentation, and tracking performance.
• Client Relationship Management – Act as the primary CRM point of contact for assigned clients, maintaining strong relationships and ensuring delivery excellence.
• Cross-functional Collaboration – Work closely with internal content, data, and tech specialists to ensure CRM systems are integrated, high-performing, and aligned to business goals.
• Performance Monitoring – Conduct regular CRM audits, generate performance reports, and recommend data-driven improvements.
• Industry Trends & Tools – Stay current on HubSpot product updates and broader CRM trends, ensuring clients benefit from industry best practices.

Minimum Qualifications

• CRM Expertise – 3 to 5 years of hands-on experience managing and executing CRM operations, ideally across HubSpot, Pipedrive, and Salesforce.
• Marketing Automation Experience – Proven ability to create and manage email workflows, segmentation, and campaign tracking.
• Client-Facing Communication – Excellent written and verbal English skills, with the ability to build trust and provide strategic guidance to stakeholders.
• Technical Acumen – Comfortable configuring CRM properties, workflows, and reporting dashboards, with strong attention to detail.
• Analytical Mindset – Ability to interpret CRM data, identify trends, and translate insights into actionable strategies.
• Project Ownership – Demonstrated ability to lead CRM projects independently, while collaborating across multiple functions and deadlines.

Company Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look forward to reviewing your application.